Shipping and Retail Collection FAQs

How much does it cost to ship my items?

FREE Express shipping on orders over $150 (ex GST). Orders totalling less than $150 attract a flat rate $15 (ex GST) shipping fee.

Which Shipping providers do you use?

Orders are sent via Express Post, Startrack Express or Jet Couriers. 

Can I purchase your products in local retailers?

For retail purchases, some items on our site are available from these retailers which include  'The Importer' stores located in Launceston (ph (03) 6331 8288), Kingston (ph (03) 6229 1288) and Cooee (ph (03) 6432 4211)

Some other retailers around Tasmania do stock our items. If you are a retailer wanting to stock our items, then please email us at for pricing and availability.

Can I pick up my order?

At this time we do offer local pickup of orders from our Launceston Warehouse located next to The Importer, 4 Broadland Drive. The hours our warehouse is open to the public are limited (generally 10am - 3pm weekdays only) so if closed, please collect from the service counter at The Importer. 

If you live out of Launceston we ship all orders over $150 with free freight. Orders under $150 attract a flat $15 freight fee.